Refund and Returns Policy
AUTHORISATION REQUIRED
Before any returns are made, you MUST obtain a return authorisation number for your return. The number MUST be clearly visible on the exterior of your package to be accepted. The return will be declined and sent back to you if a Return Authorisation number is not clearly visible.
RETURN AUTHORISATION NUMBER
Permission for return must be obtained within 5 business days fro the date of receiving your goods, no authorisations will be granted after this 5 day period. Please submit your request to [email protected]
RETURN DEADLINE
Your return (with the Return Authorisation Number clearly visible on the outside of your package) MUST received no later than 30 days fro the date of the original invoice.
ORIGINAL CONDITION
All returns MUST be sent with INSURANCE and REQUIRING A SIGNATURE on delivery. It is NOT acceptable to leave parcels in a safe place.
RETURN EXCLUSIONS
No piece will be accepted as a return if any customisation have been made inclusive (but not limited to) of colouring and cutting. Returns MUST be in the same unworn condition as new, in the same packaging. Should you return a piece that has had any customisations performed or is deemed as being worn, this will be shipped back to you and the shipping fee added to your account.
REFUND PROCESS
No cash refunds, a credit memo will be issued. Credit card customers will receive a credit to their credit card account which may take up to 10 business days for processing depending on the credit card service provider.
ORDER OR SHIPPING ERROR
Upon receiving your merchandise, please inspect it thoroughly. Should any unforeseen issues arise with your delivery such as a duplicate shipment or incorrect merchandise, rest assured that we will address them promptly upon confirming the error.
FEES
- £50 restocking and return/shipping fee applies to all returns
Payment Terms
We accept payment by Visa, MasterCard, PayPal.
Sales Terms
All sales are final. For your protection, we ask that you inspect all merchandise immediately upon receipt. We will correct duplicate deliveries, incorrect merchandise or any errors in shipment on our part upon verification of the error. You must notify your Account Manager of any order discrepancies within 5 days from receipt of goods.
Returns
- All Custom Order sales are final and cannot be returned. In the rare instance that product is received damaged or defective, you must reach out directly to your Petite Wig Company Account Manager within 5 days of receipt to begin a refund process. No cash refunds, a credit note will be issued.
- Any item that has been cut, coloured, customised or altered is not eligible for return.
- Returns will not be accepted unless pre-authorised by your Account Manager. Customers must receive authorisation from their Account Manager and receive a Return Case Number (RCN). The RCN MUST be placed on the outside of box, or it will be refused and returned to sender.
- Permission to return goods must be obtained within 5 days from the receipt of the goods. Unauthorised returns will not be processed and immediately returned to sender.
- Merchandise returned must be in its original condition, including all packaging (hang tags, box, packaging paper, etc.)
- Any items not included on the Return Case Number (RCN) will be returned to sender.
- Discontinued items are not eligible for return.
- All returns that are not a result of shipping error, order entry error, or deemed defective by our quality control department will be charged an AUD22.00 flat rate shipping fee within Australia, per return label.
- No returns will be accepted after 30 days of invoice.
- There are NO CASH REFUNDS. A credit note will be issued. Credit card customers will receive a credit to their credit card account. Depending on the issuing bank this may take up to 3 business days for processing.
- Shipping and handling charges are non-refundable, as are PayPal / Transaction Fees incurred by the Merchant to process your payment.
- After we receive your return, please allow up to 10 business days for your matter to be processed.
